This Refund Policy applies to payments made directly to SeatShareLK for SeatShareLK Plus, organization services, memberships, subscriptions, or other paid platform services.

It does not apply to journey cost-sharing contributions or other payments made directly between drivers and passengers.

1. SeatShareLK Plus and Digital Services

SeatShareLK Plus and other paid platform features are digital services. Unless otherwise stated at the time of purchase, access begins after SeatShareLK receives successful payment confirmation and activates the purchased service or membership.

Unless expressly stated otherwise at the time of purchase, SeatShareLK Plus is purchased for a fixed membership period and does not automatically renew.

2. General Refund Rule

Payments for SeatShareLK Plus and other digital platform services are generally non-refundable once the purchased membership or service has been successfully activated.

Nothing in this Refund Policy limits any refund, cancellation, or other right that cannot lawfully be excluded under applicable law.

3. When a Refund May Be Considered

SeatShareLK may consider a full or partial refund where:

• the same purchase was charged more than once
• a payment was successfully charged but the purchased membership or service was not activated because of a technical error attributable to SeatShareLK or its payment process
• an incorrect amount was charged
• SeatShareLK is unable to provide the paid service purchased
• a payment was made as a result of a verified technical or processing error
• a refund is otherwise required by applicable law

4. Change of Mind and Unused Membership Time

Except where required by applicable law or approved by SeatShareLK in the circumstances described in this Policy, a refund will not normally be provided because a user changes their mind, does not use the available Plus features, does not find a matching ride or passenger, or stops using SeatShareLK during an active membership period.

A SeatShareLK Plus membership does not guarantee the availability of a matching ride, passenger request, booking, driver, passenger, or particular journey.

5. Failed or Pending Payments

If a payment fails, is cancelled, or remains pending, the relevant membership or paid service may not be activated until SeatShareLK receives successful payment confirmation.

If your account appears to have been charged but SeatShareLK has not received successful payment confirmation, please contact SeatShareLK so the transaction can be investigated. Depending on the circumstances, you may also need to contact your bank, card issuer, or payment provider.

6. How to Request a Refund

To request a refund or report a payment problem, contact SeatShareLK at seatsharelk@gmail.com.

Please provide the name and email address or telephone number associated with your SeatShareLK account, the approximate payment date, the amount paid, the relevant transaction or payment reference if available, and a short explanation of the issue.

Do not send your full card number, card security code, online-banking password, one-time password, or other sensitive payment credentials to SeatShareLK.

7. Refund Processing

If a refund is approved, SeatShareLK will normally request or process the refund through the original payment method or payment provider where reasonably possible.

The time taken for an approved refund to appear may depend on the payment provider, bank, card issuer, or other financial institution and may be outside SeatShareLK's control.

SeatShareLK may require reasonable information to verify the transaction and prevent fraud before approving or processing a refund.

8. Ride Cost-Sharing Payments

Journey cost-sharing contributions agreed between drivers and passengers are separate arrangements between those users. Unless explicitly stated otherwise on the platform, SeatShareLK does not collect, hold, distribute, or refund those journey payments.

Any dispute concerning a journey cost-sharing payment made directly between users must be resolved between the relevant users, subject to applicable law.

9. Changes to This Policy

SeatShareLK may update this Refund Policy from time to time. The updated version will be published with a revised effective date.

10. Contact

For refund or payment-related questions, please contact:

SeatShareLK

Website: https://www.seatshare.lk

Email: seatsharelk@gmail.com

Telephone: +94 71 604 3637