Frequently Asked Questions
Find answers to common questions about SeatShareLK.
Getting Started
Yes, SeatShareLK is currently free to use during the beta stage while the platform and community continue to grow.
SeatShareLK currently works as a Progressive Web App (PWA). You can open it through your browser and add it to your home screen so it works very similar to a normal app.
The web app approach allows SeatShareLK to be tested and improved faster during beta without immediately investing into separate Android and iOS app store releases.
You can browse available rides, but you need an account to post rides, request rides or make bookings.
You can verify your account by entering your mobile number and confirming the OTP sent to your phone.
Passenger Questions
Find a suitable ride, review the ride details and send a booking request. The driver can then accept or reject your request.
Driver and passenger contact details are shared only after a booking is accepted. This helps both sides stay in control before a ride is confirmed.
Yes. You can cancel your booking before the cancellation deadline shown in the app.
If your booking is rejected, you can simply search for another ride or post a ride request.
Driver Questions
Yes. Drivers can review booking requests and decide whether to accept or reject each passenger.
Yes. You can post multiple rides if you are travelling on different dates, times or routes.
Yes. You can edit your ride details as long as the ride has not been completed.
Ride Requests
A ride request lets passengers say where and when they need to travel. Drivers travelling on that route can then respond by posting a matching ride.
If push notifications are enabled, SeatShareLK can notify you when a suitable ride becomes available.
Safety & Trust
After a completed trip, drivers and passengers can rate each other. Ratings help build trust within the SeatShareLK community.
SeatShareLK uses driver approval, two-way ratings, trip sharing, reminders and WhatsApp live location sharing to help users travel with more confidence. Users should still follow the safety guidelines and use their own judgement before accepting or joining a ride.
No. SeatShareLK is a community ride-sharing platform that helps connect people already travelling in the same direction.
Yes. SeatShareLK encourages users to share their WhatsApp live location with trusted friends or family members for extra peace of mind during a trip.
Payments & Notifications
Payments are arranged directly between drivers and passengers. SeatShareLK does not currently process payments.
Yes. SeatShareLK can send trip reminders before your journey starts, so drivers and passengers have time to prepare and share trip details if needed.
Push notifications help you receive instant updates when your bookings, rides or ride requests change.
Support
SeatShareLK is still in active beta, so ride availability depends on drivers posting rides. The more drivers and passengers join, the more useful the platform becomes across different routes.
You can contact SeatShareLK through WhatsApp or email from the Help Centre.
